Terms and ConditionsAll workmanship and labour have a 12 month warranty unless otherwise stated.
LCDs, Notebooks & Printers warranty claims outside the grace period of 7
days are not handled by DCN Solutions. Computer components are warranted by
their respective manufacturer's warranties, so please check your manuals etc.
for warranty cards as these need to be completed and sent to the manufacturer by
you, the client, for your warranty to be validated.
If your product meets any of the following criteria, then fees and charges will
apply in order to get your product repaired:
- Physical damage (burnt chips, scratch marks, bent/broken pins, shipping
damage etc.)
- Power outages/surges or Storm damage
- Damage caused by Natural disasters
- Viruses/Spyware/Malware
- Software related issues
- Hardware/Software/Driver installation
- Client-installed components
- Dust build up.
Selected products, such as laptops, are covered directly through the
manufacturer. For your convenience, we can handle the shipping for you, at
minimum fee of $33 to cover freight costs. It is essential that copies of
warranty forms and invoices are also provided.
Please note the following when returning a faulty item:
- Do not write on the faulty item.
- All defective items must be properly packed when returned to prevent
damage during transit.
- Return ONLY the faulty item along with any power adaptors,
receivers/transmitters or accessories required for the unit to function. Do
not return miscellaneous accessories, driver cds and boxes. DCN Solutions
will not be responsible for the loss of accessories inclusive of but not
limited to manuals, box, cables and CDs etc.
- DCN Solutions will only hold replacement items for 3 months from the date
we receive the replacements from supplier, after which point in time a final
attempt at contact will be made and if unsuccessful, the item will be
surrendered to DCN Solutions
- If the item is rejected by DCN Solutions' supplier due to physical
damage, DCN Solutions will charge $33 on any returned item which has been
tested with no fault found.
If you are experiencing any problems that are software related, or need help
in learning to use a particular program, then fees and charges will apply.
All parts and software remain property of DCN Solutions until full payment is
received. Any costs incurred for the recovery of equipment and software for
which payment has not been received will be payable by you, the client. You will
also allow unrestricted access to any equipment and/or software for which
payment has not been received.
All Web Site and Programming work remains the intellectual property of DCN
Solutions and may not be copied or resold without prior written approval of DCN
Solutions Management. Invoices are due for payment 14 days from the date of
issue, unless otherwise authorised by DCN Solutions Management. Invoice amounts
may differ from charges on Estimations due to changes in cost of parts,
unforseen complications, additional requests by the client, or other
circumstances. E & OE. |
